Thanks again Fullerton Bikes and Giant

Discussion in 'Local Bike Shop Reviews' started by Grego, Dec 30, 2017.

  1. Grego

    Grego Well-Known Member

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    A few years ago I cracked the frame on my 2002 Giant AC. Long story short, it was warrantied with a new Trance frame through Fullerton Bikes. Recently Vince found a crack on his 3 year old Trance X where the head tube meets the down tube. I'm so proud, his first cracked frame!
    rdxhnomiy.jpg

    Reported the situation to Mike at Fullerton bikes, where I purchased the bike. A week later Giant issued a replacement. No questions, no charge.
    kmuhyresrn.jpg

    When they say Giant for life, they mean it. Thanks Mike at FB and Giant. You guys rock! Vince will be building this up soon.:thumbsup:
     
    Danmtchl, PATKOUG, OTHRider and 17 others like this.
  2. CBone

    CBone Member

    Location:
    Antelope Valley
    Name:
    Tucker
    Current Bike:
    Intense Primer
    What parts will he be building it up with? Upgraded fork? Shock?
    Just curious. Miss my Giant.
     
  3. Grego

    Grego Well-Known Member

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    Since he has had the bike he has made some upgrades. The upgrades have already been parted out to another build. This warranty replacement frame will be built with some of the original parts such as Giant/DT wheels, Giant bars, Fox 32 fork. The rear shock is blown so a rebuild or replacement is needed. Also need a crankset and brakes. Other misc. parts will come from my spare parts warehouse (cough, garage). Wants to build it more towards the light side for a fast XCish bike.
     
  4. DangerDirtyD

    DangerDirtyD iMTB Rockstah

    Location:
    La Verne, CA
    Name:
    Dennis (AKA Dio)
    Current Bike:
    2013 Trek Slash 9 (26er)
    Where/how did you crack your 2002 AC? I have the same Bike, and it has taken a beating.
     
  5. Grego

    Grego Well-Known Member

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    Cracked the support weld between the chainstays. Funny thing is in 2002, Giant did not provide a lifetime warranty. My AC came with a 5 year. 10 years after purchasing the bike I noticed the crack. I figured I got my money's worth. But the guys at FB said bring it in. Giant gave me a new 2012 Trance frame.:thumbsup:
     
    Danmtchl, MrGreedom, rossage and 6 others like this.
  6. Cyclotourist

    Cyclotourist iMTB Addict

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Santa Cruz Chameleon
    This is the proper model for good customer service!!! Good job FB and Giant!!!
     
    Danmtchl, Grego, Redman and 3 others like this.
  7. Runs with Scissors

    Runs with Scissors iMTB Addict

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    2015 Giant XTC Advanced 1 29er
    I think this is where I should chime in that although I have not broken my frame, or needed any other warranty service, my 2015 Giant XTC has been awesome. It just flat out does what I want it to do. I'm guessing if I ever breaks it I don't need to worry. :cool::thumbsup:
     
    kioti, Cyclotourist and Danmtchl like this.
  8. herzalot

    herzalot iMTB Hooligan

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    Do you actually hit bumps and rocks and things? :whistling:
     
  9. Runs with Scissors

    Runs with Scissors iMTB Addict

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    2015 Giant XTC Advanced 1 29er
    What are those?
     
    Cyclotourist and herzalot like this.