Niagra Cycle - Web Order

Discussion in 'Local Bike Shop Reviews' started by H2oChick, Jun 5, 2018.

  1. H2oChick

    H2oChick Well-Known Member

    Name:
    K-Oss
    So some of you know my husband has been over-shopping for a rebuild on his Turner Czar which SOME of you have been over-texted with questions and suggestions. Thank you from me for your support.

    It came down to ordering a new set of wheels which he found at NIAGRA CYCLES. First time purchase from them and they seemed to have okay reviews. The wheels came in and not only were they the wrong size, they were not the same. Sent an email - no response. Called the phone number on the order - no one answered.
    If they do not reply, then a review will be left on Google and the transaction will be marked for investigation.
     
  2. Cyclotourist

    Cyclotourist iMTB Addict

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Santa Cruz Chameleon
    Too bad they don't have better customer service. I have purchased stuff from them via ebay and Amazon in the past, with no complaints. If they don't get back to you, take it to your credit card company, and they will credit you without any issues. I've had to do that with purchases in the past through other vendors.
     
  3. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS

    You forgot to add that shipping is also on the slow side.

    Like I told Greg, use their price and have Jenson price match them.

    Let’s hope they respond quickly.
     
    Old&InTheWay, UPSed, Danmtchl and 4 others like this.
  4. Faust29

    Faust29 iMTB Hooligan

    Location:
    Rancho Santa Margarita
    Name:
    Steve
    Current Bike:
    Chameleon & Highball C
    That blows... I’m embarrassed as a Western NYer. :thumbsdown:

    I have bought from them a few times with no issue, but I’ve never had to contact them.
     
    Old&InTheWay, UPSed, Danmtchl and 3 others like this.
  5. sir crashalot

    sir crashalot Well-Known Member

    Location:
    laguna beach
    Name:
    gary fishman
    Current Bike:
    2018 banshee rune
    Niagara cycles sucks. can’t call them to discuss web orders and they don’t respond to emails. I ordered something from them and it was defective, they charged me a restocking fee to return. Only universal cycles and jenson from now on I think.
     
    Old&InTheWay, UPSed, Danmtchl and 7 others like this.
  6. H2oChick

    H2oChick Well-Known Member

    Name:
    K-Oss
    Glad you told him 'cause it would fall on deaf ears if I told him. Just like when I said, "just buy the whole damn wheel set from Competitive Cyclist instead of comparing spoke-to-spoke prices."
     
    Old&InTheWay, UPSed, Danmtchl and 8 others like this.
  7. Faust29

    Faust29 iMTB Hooligan

    Location:
    Rancho Santa Margarita
    Name:
    Steve
    Current Bike:
    Chameleon & Highball C
    @H2oChick and @cajun -

    Any updates?

    I'd have my 85 year old Aunt go yell at them in person for you, but she doesn't drive...
     
    Mikie, Old&InTheWay, UPSed and 4 others like this.
  8. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS
    Last i heard, replacements were being delivered from Jenson yesterday.
     
    Mikie, Old&InTheWay, UPSed and 3 others like this.
  9. H2oChick

    H2oChick Well-Known Member

    Name:
    K-Oss
    ^^ What he said -^^
    Re-ordered through Jenson and they arrived yesterday. What do you know, they were correct!
    Niagara has been less than dynamic in issuing credit so citiBank will take care of it.

    And I believe your 85 year old Aunt would have been more pro-active -
     
    Mikie, Old&InTheWay, herzalot and 5 others like this.
  10. cajun

    cajun Newbie with Hope!

    Location:
    Orange, CA
    Name:
    Greg Monteleone
    Current Bike:
    Turner CZAR
    Update
    Still trying to get credit from Niagara/Citibank. Worst online bike shop experience ever.
     
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