Thanks again Fullerton Bikes and Giant

Discussion in 'Local Bike Shop Reviews' started by Grego, Dec 30, 2017.

  1. Grego

    Grego MTB Addict

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    A few years ago I cracked the frame on my 2002 Giant AC. Long story short, it was warrantied with a new Trance frame through Fullerton Bikes. Recently Vince found a crack on his 3 year old Trance X where the head tube meets the down tube. I'm so proud, his first cracked frame!
    rdxhnomiy.jpg

    Reported the situation to Mike at Fullerton bikes, where I purchased the bike. A week later Giant issued a replacement. No questions, no charge.
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    When they say Giant for life, they mean it. Thanks Mike at FB and Giant. You guys rock! Vince will be building this up soon.:thumbsup:
     
    PATKOUG, OTHRider, Redman and 16 others like this.
  2. CBone

    CBone Well-Known Member

    Location:
    Antelope Valley
    Name:
    Tucker
    Current Bike:
    Intense Primer
    What parts will he be building it up with? Upgraded fork? Shock?
    Just curious. Miss my Giant.
     
    pperrelle, Mikie and Grego like this.
  3. Grego

    Grego MTB Addict

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    Since he has had the bike he has made some upgrades. The upgrades have already been parted out to another build. This warranty replacement frame will be built with some of the original parts such as Giant/DT wheels, Giant bars, Fox 32 fork. The rear shock is blown so a rebuild or replacement is needed. Also need a crankset and brakes. Other misc. parts will come from my spare parts warehouse (cough, garage). Wants to build it more towards the light side for a fast XCish bike.
     
  4. DangerDirtyD

    DangerDirtyD MTB Addict

    Location:
    La Verne, CA
    Name:
    Dennis (AKA Dio)
    Current Bike:
    2013 Trek Slash 9 (26er)
    Where/how did you crack your 2002 AC? I have the same Bike, and it has taken a beating.
     
    pperrelle, Mikie and mtnbikej like this.
  5. Grego

    Grego MTB Addict

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    Cracked the support weld between the chainstays. Funny thing is in 2002, Giant did not provide a lifetime warranty. My AC came with a 5 year. 10 years after purchasing the bike I noticed the crack. I figured I got my money's worth. But the guys at FB said bring it in. Giant gave me a new 2012 Trance frame.:thumbsup:
     
  6. Cyclotourist

    Cyclotourist MTB Addict

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Santa Cruz Chameleon
    This is the proper model for good customer service!!! Good job FB and Giant!!!