A few years ago I cracked the frame on my 2002 Giant AC. Long story short, it was warrantied with a new Trance frame through Fullerton Bikes. Recently Vince found a crack on his 3 year old Trance X where the head tube meets the down tube. I'm so proud, his first cracked frame! Reported the situation to Mike at Fullerton bikes, where I purchased the bike. A week later Giant issued a replacement. No questions, no charge. When they say Giant for life, they mean it. Thanks Mike at FB and Giant. You guys rock! Vince will be building this up soon.