Pro Bike Supply - Newport Beach

Discussion in 'Local Bike Shop Reviews' started by Cornholio, Jun 9, 2016.

  1. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    This little shop on Old Newport Blvd across from Hoag in Newport Beach has been my go to shop since 2013. I used to live on the peninsula so it was super close to me and even though that I live out in the hills by Santiago Oaks now I still go to them as my main shop (I work in Newport so not that bad to drop in at lunch although I do make the 20+ minute drive from home if I have to).

    They do custom builds and run an online store so they either have what I need or get it for me fast at a decent discount (enough of a discount to often compete with and sometimes beat online prices). Mark, the owner, is quick to respond to emails and return calls and is a great guy. When I built up my RIP9 there he let me try different saddles and stems before settling on what I wanted. Same thing when I bought new bars and stem last year, he let me try out different stems before settling. Very "mom and pop" like shop where the guy ringing you up is going to be the guy wrenching on your rig. When my dropper was at LEV for service he gave me a post to borrow in the meantime to keep me on my bike. It's these little things that make my experiences with them positive and keep me coming back.

    The shop is small so it can get crowded in there but they do have more inventory than what is on display since they have their online business upstairs. It's nice to walk into a place like this and get a handshake from the employees/owner and they always try their best to either get my bike done when I need it or loan me a part so I can ride. This is not a shop that stocks complete builds, they have a demo fleet but it is a custom bike shop. (They build up Ibis, Niner, Yeti, Salsa, Knolly, Intense that I know of).
     
  2. herzalot

    herzalot iMTB Hooligan

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    I like Mark. My buddy Mike used to work there and they helped me a lot. Mike went and opened his own shop (Stage 21) and I went with him, for most wrenching needs. I appreciate why you appreciate PBS!
     
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  3. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    Ah, so I assume Mike worked there when Dana Weber was riding for them and won the Vision Quest a few years ago.
     
    Danmtchl likes this.
  4. SoCal_Rider

    SoCal_Rider Member

    Location:
    Temecula/Murrieta
    Name:
    Ryan
    And they also have some of the harder to get demo/rentals like Ibis, Yeti, and Niner. I've rented a few bikes from them for the day to put some decent miles on a bike I'm interested in.
     
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  5. littlewave

    littlewave Well-Known Member

    Location:
    Newport Beach
    Name:
    Brett
    Current Bike:
    Ibis Ripley LS
    Very happy with my Mojo HD3 purchase at Pro Bike. Mark was awesome to work with and Tony set the bike up flawlessly.
     
  6. Andy

    Andy Member

    Location:
    The OC, Calif
    Name:
    Andy
    Current Bike:
    Depends...
    In the interests of "fair and balanced reporting"

    When I bought my SC Highball last year, it actually wasn't my first choice. I was going to get a Niner EMD9.
    Plus (I stupidly thought at the time), a more "local" LBS to give my business to.
    So I plonked down a large deposit for said EMD9.
    "It'll be about a week".
    Nothing
    "Yeah, it'll be about 10-14 days"
    Nothing
    Went in
    "Oh yeah, the Niner rep was just in, you just missed him. Your bike? Oh... no idea"
    Seriously. That's what the guy said. No idea.
    Luckily the owner returned my deposit pretty quickly
    Drove over to The Path - in TRABUCO. Purchased said Highball. Cool vibes, pleasant chats with staff
    Sticking with The Path, got quick efficient maintenance work done on my Highball at the Tustin branch. Still my "local" bike shop
    I liked the EMD9, probably be riding it the same as my Highball, but turns out the Highball is great

    I get the distinct feeling I wasn't spending enough money with them...
    They probably feel it wasn't their loss. Certainly not mine either.
     
    Danmtchl, Faust29, herzalot and 4 others like this.
  7. Cyclotourist

    Cyclotourist iMTB Addict

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Santa Cruz Chameleon
    @Cornholio I've noticed they have really good end-of-season pricing on internet sales as well. That's what caught my eye previously.

    @Andy I swear that's the exact same story I had from former LBS (they're strangely enough out of business). And I kept going back for more like a schmuck...
     
  8. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    I guess it often depends on the person who is behind the register or answering the phones at shops. The two times I went to the Path with money to burn I walked out after the employees acted as if I was ruining their break. But most others rave about them so I am sure I just had bad timing. I live very close to the Path now but still go to PBS based on my experiences and the discounts I get.
     
  9. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    Yesterday I found a crack on my RIP9 and the shop was already closing up so I emailed Mark, the owner, some details and pictures. I went in there this morning shortly after they opened and he immediately says to me that he has already been in contact with Niner and would have my replacement options soon. That was good news but him offering me a new model JET to ride in the meantime at no charge was just as rad. He actually offered a new RIP too but suggested I take the JET since I am doing CC next weekend and it is more suited for that.

    Not sure what my replacement will be but I was told I will either get the exact frame if they have them and if they do I will be given an upgrade option to pay some for a new JET or RIP frame. If they don't have my exact frame then I would possibly get a new version at no cost (please be this!). Mark was already talking about what would be needed to upgrade to the new RIP and I think that's what I am leaning towards regardless if they have my old frame or not. Would move my Pike to 160mm and either add a boost adapter to my current DT 240 hub or rebuild my hoops with a boost hub. I'm leaning towards just using an adapter at first.

    TL;DR - When my bike breaks PBS gets me rolling again right away no matter what.

    Cracked frame:
    IMG_1293.JPG

    Temporary solution:
    IMG_1310.JPG

    IMG_1312.JPG

    IMG_1311.JPG
     
  10. UPSed

    UPSed iMTB Addict

    Location:
    Simi Valley
    Name:
    Edward Bottorff
    Current Bike:
    Niner Jet 9 RDO Plus
    It is probably a biased opinion but I think you will like that Jet!

    Glad they are taking care of you.
     
  11. herzalot

    herzalot iMTB Hooligan

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    Nice loaner!

    And I like Mark at PBS too.
     
    Cornholio likes this.
  12. dustyyoungblood

    dustyyoungblood Well-Known Member

    Location:
    Ladera Ranch
    Name:
    Dustan Baker
    Current Bike:
    Foes Mixer Trail
    That's great, but why did it crack????
     
  13. Runs with Scissors

    Runs with Scissors iMTB Hooligan

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    2015 Giant XTC Advanced 1 29er
    Excessive torque??
     
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  14. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    Sh!t happens.
     
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  15. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS
    @Cornholio has been attending the Mtnbikej School of Breaking Bike Sh!t. @Faust29 has already graduated.
     
  16. Faust29

    Faust29 iMTB Hooligan

    Location:
    Rancho Santa Margarita
    Name:
    Steve
    Current Bike:
    Chameleon & Highball C
    And this is the reason that the next bike will most likely say Santa Cruz on the side- Frame warranty and easy replacement!
     
  17. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    I gotta take my love for PBS down a notch after my warranty frame rebuild. Full disclosure that I did not bring it back for them to "fix" but I just didn't have time and the adjustments seemed minor. Turns out that the new mechanic(s) didn't do such a swell job putting my bike back together and even forgot a spacer on the cranks. I tried to fix it but with limited bike mechanic knowledge or experience I didn't realize it was a spacer missing issue.

    I still love PBS but will be letting them know what a headache they caused.
     
    mtnbikej, herzalot, UPSed and 2 others like this.
  18. Runs with Scissors

    Runs with Scissors iMTB Hooligan

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    2015 Giant XTC Advanced 1 29er

    Often that's all that's necessary. Let them know they screwed the pooch and that your audience is large.
     
  19. mtbMike

    mtbMike Well-Known Member

    Location:
    Oceanside
    Name:
    Mike
    Current Bike:
    Intense Tracer & Primer
    I gotta give my props to Mark at PBS as well. I cracked my Pivot Mach 6 last year in Downieville (100% my fault). I was up in OC so just started cruising the better shops I knew to get some ideas fro a replacement bike. I never thought for a second of trying to contact Pivot but when I told mark about my Mach 6 frame, her said "why don't you see if Pivot will give you a crash replacement deal" but since it was a bone-headed decision on my part, not a crash and I wasn't willing to fabricate a story, it never crossed my mind. He offered to contract Pivot on my behalf and less than 48 hours later called to tell me that Pivot had approved it. I was able to get a Pivot 5.5 frame for 40% off so that was a non brainer.
     
  20. Cornholio

    Cornholio iMTB Rockstah

    Location:
    Salton Sea
    Name:
    Carol
    Good to hear! Still a big fan of PBS and wish them the best. Next bike I build will be organized through them, just can’t beat a LBS owner that replies to emails right away as Mark has always done for me. I did knock my new frame assembly in a post above but really nothing big that would deter me from continuing my relationship with them or advising others to check them out. I was actually steering an old friend (new riding buddy) to them today on our ride.
     
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