Laguna Cyclery - they are my closest store, but I rarely went there - until recently. There was always kind of a weird vibe. Inattention to detail. Loud music. High turnover in staff. The current crew there is the nicest and most down to earth in my 14 years in Laguna. Still, one of them sent my buddy Scott out on a demo Ibis HD3 with a maladjusted derailleur, crap X-Fusion suspension and a 1x10 transmission with a broken clutch. When we told them of the problem, they comp'd the demo, but they may have lost a sale from my buddy. Don't send people out to demo on crap components.