Jenson Got Bugz!

Discussion in 'General Discussion' started by SnakeCharmer, Jan 15, 2019.


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  1. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Front Range, San Gabes
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    YT Izzo
    JensonUSA is a mess right now.

    I tried to place an online order yesterday via Paypal but I could not get the system to finalize the order. Turns out, they were unable to accept Paypal even though it was an option in the payment window online. I checked my Paypal account and the transactions was recorded there but no funds had been collected.

    I called yesterday and waited a solid 20 minutes before someone finally got to me. I informed the rep of the issue and he said it was happening a lot due to a bug in their system.

    Oh,... WONDERFUL. :rolleyes:

    The rep took down the transaction ID # and sent it to the accounting office for cancellation. He said it would be taken care of today.

    NOT!!

    I checked my Paypal account again and the transaction is still there but still, no funds have been collected. I called Jenson back. Took ONLY 10 minutes to speak to someone this time. He said that they thought they had the bug fixed and then trouble started all over again this morning which screwed up a whole new batch of orders. He took down my info one more time just to make sure that it is forwarded to the right people there to have the order cancelled. He said they have many orders to cancel now and he asked for my patience so I guess this could take a few days.

    Beware, the bug! :eek::D
     
    DangerDirtyD, Danmtchl, Mikie and 3 others like this.
  2. Faust29

    Faust29 Moderator

    Location:
    irgendwo
    Name:
    B. Bunny
    Current Bike:
    I gots some bikes.
    Bummer. Their checkout is normally goofy. Can't imagine what it's like buggy and goofy.
     
    Danmtchl and Mikie like this.
  3. Runs with Scissors

    Runs with Scissors iMTB Hooligan

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    Giant XTC with pedals
    Good thing my order was coming directly from Rokform. Ordered Sunday, delivered today. :thumbsup:

    I've never had any issues with Jenson's online checkout.
     
    Danmtchl and Mikie like this.
  4. Cornholio

    Cornholio iMTB Rockstah

    Location:
    CA
    Name:
    B
    Current Bike:
    Huffy
    I didn’t know Bugz was still around.

    upload_2019-1-15_16-48-7.jpeg
     
  5. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    Yeah, I have an order that was ready to go on over the weekend, and my price-match codes weren't being accepted.
    Did the chat thing, and they said to call back Monday.
    I didn't want to have to talk to a human, that's the whole point of ordering online!

    Order still not placed...
     
    Danmtchl and Mikie like this.
  6. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Front Range, San Gabes
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    YT Izzo
    I am officially done with Jenson!!! :mad::mad::mad:

    I was told over the phone that their system bugs were fixed and that it was OK to purchase via paypal.

    Well, it's probably obvious that this not the case.... I ordered again and the order did not go through again. My payment is floating around out there in cyberspace until they pull their heads out of their asses.


    GOODBYE JENSON. :gag:
     
    Danmtchl and Voodoo Tom like this.
  7. Danmtchl

    Danmtchl iMTB Rockstah

    Location:
    Bakersfield
    Name:
    Dan
    Current Bike:
    2020 Trek Fuel EX 9.7
    Technology don’t you love it, when it works
     
  8. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    I got tired of waiting for my price-match codes to match online, so called in the order via their 888 number. Very easy process. I just confirmed the part number, and told them the price-match quote. Only downside was not getting the 3% Activejunky.com rebate, but I didn't want to wait.
    The Jensonite said probably Friday, but Monday it should be running at the latest.
     
    Danmtchl likes this.
  9. pperrelle

    pperrelle iMTB Rockstah

    Location:
    Oracle, AZ
    Name:
    Paul
    Current Bike:
    Ripley V4 & Ripmo V2
    The Jenson site worked fine for me. I ordered a chainring on Sunday and it arrived today.
     
    Danmtchl and Cyclotourist like this.
  10. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    It works 100% fine for basic ordering. Coupon and price match codes just aren't working. And apparently Paypal as well.
     
    Danmtchl and pperrelle like this.
  11. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS, SC Hightower
    If you clicked on the Jenson website within a day of placing your order online....still submit it to Active Junky....you should still be able to get your cash back.
     
    Danmtchl and pperrelle like this.
  12. DangerDirtyD

    DangerDirtyD iMTB Hooligan

    Location:
    CA
    Name:
    Chicken Nugget
    Current Bike:
    2018 Guerrilla Gravity SMASH
    I was at the Riverside warehouse on Thursday last week. They were scrambling but remained calm and polite. I had an online order confirmed and went to go pick it up, but it was never fulfilled on their end, so they just went in the back and gathered my schtuff while I waited. Took 10 minutes.
     
  13. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    I don't think that will work for phone orders... it doesn't show up on my previous order list???
    It would only be $4, so I'll survive either way.
     
    Danmtchl likes this.
  14. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS, SC Hightower

    As long as you get an order number, you can usually still report it.
     
    Danmtchl and Cyclotourist like this.
  15. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    No order #, no email confirmation... probably a greater than zero chance it didn't go through.
    I'll report back with my findings!
     
    Danmtchl and mtnbikej like this.
  16. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Don't fence me in!
    Box o' happy came in, no problem:

    32991373828_7038e1ba9e_b.jpg
     
  17. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Front Range, San Gabes
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    YT Izzo
    REI got my money after the second refund from Jenson had cleared. Brand new Five Ten Freeriders are on the way to me.
     
    Danmtchl and Cyclotourist like this.
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As a former Amazon Associate I continue to get screwed trying to stay qualified as an Amazon Affiliate. So I quit!


Want to donate to imtbtrails?