Giro Shoes Suck.....And Customer Service Isn't Any Better

Discussion in 'Shoes' started by mtnbikej, Mar 23, 2020.



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  1. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J M
    Current Bike:
    SC Chameleon SS, SC Hightower
    Yes, I'm going to vent here today.

    So I bought a pair of Giro Privateer R shoes back at Halloween to replace a worn out pair of Giro Code VR70.

    Bought the Privateer because they were the affordable($100) version of the Code's that were no longer made.

    Based on the Code VR70, the 44.5 fit like a glove....so that is what I ordered. Sure enough they fit.

    IMG_6162.jpg

    Well since day 1 the nylon/plastic soles creaked on the new shoes. To the point I thought maybe my pedals were shot, but it was doing it on both bikes.

    About a month ago one of the toe spike ripped out of the sole, leaving a huge hole....it pulled the threaded insert out of the shoe.

    Last week at True Grit this happened:

    IMG_6164.JPG IMG_6163.jpg

    In one ride the other toe spike ripped the sole of the shoe and the seam of the upper on the other shoe split open. :mad:

    No problem I thought, last time I had a warranty issue with my Codes, they replaced them without issue. Last Monday sent in a warranty claim.

    Within an hour they responded. Things went downhill from here. Now I buy mtn shoes with buckles on them because i like the micro adjustment and secure closure. One of the reasons I bought these shoes.

    Giro rep says: "we don't make that shoe anymore". What size and color do you want?
    My reply: "44.5 black....of which shoe?

    Giro reps says: "we will send you the Carbide shoe in black, but it doesn't come in 1/2 sizes so 44 or 45"
    giro-carbide-rii-dirt-shoe-black-charcoal-profile.jpg

    My response: "that shoes has no buckle closure and is a downgrade from what I purchased".

    Giro: "we discontinued the buckle closures. You have a $100 shoe, this is a $100 shoe".

    Me: " so you downgraded me on the features I purchased the shoe for, plus you are forcing me into a size that is too big or too small. I would not have purchased the shoe you are trying to send me.

    Up to this point they had been very prompt with responses....usually within 15 mins or so. They went silent for about 2-3 hrs.

    Giro: " good news, my manager says I can send you the new model up. 44 or 45? They will be there in 7-10 business days"

    Me: "send me the 45 as i know the 44 is too small."

    At least the upgraded shoe has the BOA closure system.

    So Sunday Fedex drops off my box with new shoes. Awesome....until I open the box to find Road Shoes. :bang: WTF? Try them on as they are the same shell as the mtn version...my heel slips in the shoe. Too big. :thumbsdown:

    Send them a WTF email that I received road shoes as warranty replacement for mtn shoes. That the size wasn't going to work, that I needed a 44.5

    Basically was told too bad so sad. We are going to send you a 44 or 45 even though the shoe above that is available in 1/2 sizes.

    Needless to say, I already put an order in for a new pair of Shimano's....they will be here on Weds.:thumbsup:

    I will be putting the new shoes up for sale for cheap. I'm done with Giro.

    Whatever happened to the customer is always right?

    Venting over.
     
    MrGreedom, doublewide, scan and 12 others like this.
  2. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Crescenta Valley
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    2018 Trek FEX
    The first problem I see is that those shoes work on clipless pedals. :eek::D
     
    Danmtchl likes this.
  3. Faust29

    Faust29 iMTB Hooligan

    Location:
    irgendwo
    Name:
    Stef
    Current Bike:
    3 SC is now 2 SC.
    A company that won't give you a replacement in the correct size, because half sizes now belong to a "higher" tier shoe? No thanks... Screw that.

    I always go back to the Santa Cruz response when I broke the Highball, and it was no longer made in aluminum... "What color upgraded carbon frame would you like?"
     
    herzalot, Old&InTheWay, UPSed and 4 others like this.
  4. Cyclotourist

    Cyclotourist iMTB Hooligan

    Location:
    Redlands
    Name:
    David
    Current Bike:
    Chameleon 60%
    I was surprised to read that they actually replied! Then was expecting to say that shoes were too used/old/etc. So that part was good, I guess.

    FWIW, I've had real good experience with Lake shoes customer service.

    Your and @mtnbikej positive experiences with SC are the main reason I went with their Chameleon when I was looking for a new bike. Good CS and warranty would seem to pay for itself!
     
    Danmtchl, Old&InTheWay and Faust29 like this.
  5. Faust29

    Faust29 iMTB Hooligan

    Location:
    irgendwo
    Name:
    Stef
    Current Bike:
    3 SC is now 2 SC.
    I've broken two... And they have replaced both- one with an upgrade in material, as you know. :cry: :p

    I'll rank Giro with Salsa. They agreed that the frame was under warranty, but they wanted me to shell out another $700 to get into a frame that was nothing like the one I broke. :confused:

    I'll stick to Pearl Izumi (Funny spelling of Shimano...) for shoes... They seem to hold up well for me. :thumbsup:
     
  6. rossage

    rossage iMTB Hooligan

    Location:
    East Sacramento
    Name:
    Ross Lawson
    Current Bike:
    Highball
    Been a fan of Shimano shoes for a long time. When I called in to order a new pair, they didn't have a 45.5 in the model I wanted. The rep recommended the Pearl Izumi Elevate Alp as an alternative. Went with it and they're some good shoes.
     
  7. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J M
    Current Bike:
    SC Chameleon SS, SC Hightower
    Fortunately, they were still new and clean enough. I hadn't put these ones through hell yet.
     
    Danmtchl and Cyclotourist like this.
  8. konakc

    konakc iMTB Rockstah

    Name:
    kc
    Haha.. I agree.. I bought some.. wore them to see if it fits ok..too big.. so tried to return..they said no thx bc I kept them too long..
     
    Danmtchl, Cyclotourist and mtnbikej like this.
  9. ejhorn

    ejhorn Newbie with Hope!

    Location:
    San Diego, Ca
    Name:
    Evan
    Current Bike:
    Yeti ASR5c
    Mtnbikej, this cracks me up as it looks liek we are in very similar situations. I'm on my 2nd pair of Giro Codes (also size 44.5!) and while the durability wasn't ideal, they fit so well that I was planning on getting another pair only to find they are now discontinued. Was thinking about the Privateers but looks like those are out based on your experience. Don't understand why Giro went to laces for their high end shoes. Would love to know what you end up with since it seems we have similar feet.
     
    Danimal, Danmtchl and Cyclotourist like this.
  10. herzalot

    herzalot iMTB Hooligan

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    2020 SC Megaplower
    It's not laces, it's:
    Laterally Adjustable Closure and Entry System

    (copyrighted)
     
    Cyclotourist and mtnbikej like this.
  11. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J M
    Current Bike:
    SC Chameleon SS, SC Hightower

    They are sending me the Cylinder.

    I bought these Shimano ME501:
    s1600_Shimano_SH_ME5.jpg
     
  12. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Crescenta Valley
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    2018 Trek FEX
  13. SnakeCharmer

    SnakeCharmer iMTB Hooligan

    Location:
    Crescenta Valley
    Name:
    Mike, aka "Ssnake"
    Current Bike:
    2018 Trek FEX
  14. Grego

    Grego iMTB Rockstah

    Location:
    Fullerton
    Name:
    joe
    Current Bike:
    WFO9
    My 2014 Sram shoes with laces are finally beat to death. Gotta wonder how long the BOA system will last, other than that the ME501 look legit! Under 400 grams too weight weenie.:thumbsup:


    Laces out Dan, laces out!
     
  15. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J M
    Current Bike:
    SC Chameleon SS, SC Hightower

    I hear the BOA closure has a solid warranty and replacement parts are easily available.
     
  16. doublewide

    doublewide iMTB Rockstah

    Name:
    Mark
    Current Bike:
    Ride Life Ride Giant
    @mtnbikej I always thought you were a SIDI guy??
     
    mtnbikej likes this.
  17. UPSed

    UPSed iMTB Hooligan

    Location:
    Simi Valley
    Name:
    Ed Bottorff
    Current Bike:
    Niner Jet 9 RDO
    The BOA replacement is as simple as going on their website and choosing your brand of shoe and type of BOA. I think it takes a couple of days to receive them. That being said mine have lasted over a year and still work fine. I have found though that mine loosen a bit initially but stay snug as soon as they're readjusted.
     
  18. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J M
    Current Bike:
    SC Chameleon SS, SC Hightower

    I was for a lot of years. Somewhere around 2012 they changed....the quality dropped, the price went up, the fit changed. I jumped ship about 4 years ago.
     
    Cyclotourist and doublewide like this.
  19. Oaken

    Oaken Member

    Location:
    OC
    Name:
    CeeJay
    Sorry to hear that. I have the Carbides and like them a lot. I’m not a fan of buckles.
     
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