BikeCo

Discussion in 'Local Bike Shop Reviews' started by herzalot, Jun 3, 2016.

  1. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    BikeCo - They have been very good to me for over 10 years. In 2009, they had some lousy people working there who talked about how cool they were and let you know how cool you weren't. And did I mention Brian Lopes? They must have been paid to mention him within 1 minute of engaging the customer. Kudos to Kara and Joe for giving the "too cool" people the heave ho and raising their standards of customer appreciation - ANY customer, not just the cool people. It's the only OC shop I will go to for suspension work. They just hooked up Scott with a custom Bronson for less than the price of a stock build, and it will be ready in one day.
     
  2. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    So I worked with BikeCo to help Scott get his Bronson. Great job. But then Scott bought some HT pedals at the recommendation of the shop (Zach). What Zach neglected to mention is that when you buy a pin and cleat system (like a CB Mallet), you have to trim away your shoe and shim the cleat, otherwise, you will get locked in and won't be able to twist out. Scott discovered this the hard and painful way today. I love Zach, but I am wagging my finger at him for not advising my friend correctly. Of course, I didn't either. So fingers are wagging at me too.
     
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  3. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave
    Only gripe about this place is that they charge MSRP for everything, but give you 10% off "if" they like you.
     
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  4. Danmtchl

    Danmtchl MTB Addict

    Location:
    Bakersfield
    Name:
    Dan
    Current Bike:
    2015 Devinci Troy Carbon 27.5
    This is a business and needs to make money to stay open...
     
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  5. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    I get 20-25% off!!! :p :speechless:
     
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  6. Runs with Scissors

    Runs with Scissors MTB Addict

    Location:
    West Anaheim
    Name:
    Mark Whitaker
    Current Bike:
    2015 Giant XTC Advanced 1 29er
    But they increase the price 30% before they mark it down for you...:):whistling:
     
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  7. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave
    I agree, but they use it passive aggressively by giving you the "bro" discount, then if you complain or look at them funny, it goes back up to MSRP.
    Kinda like when you take the bike to them for an inspection, they charge you $80, but then you bring it back because you believe they missed something, then they charge you again.

    They do have a wonderful sales staff that knows a lot about mountain biking. Selective discounts just irks me.
     
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  8. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave
    :poop::cautious: :bang::thumbsup:
     
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  9. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    Did either of those things really happen? If so, when? Who was the salesperson? I would never let someone do either of those things to me in any shop.

    "$80 for an inspection? No thanks (turn and walk away). " Or how about, "Wait, you just said $50, and now it's 59.99? No thanks."

    Or this one "Waddya mean you are going to charge me again for something you didn't fix the first time. That's not cool. Do you really want to lose my business and the business of my friends? Can I speak to your management please?"
     
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  10. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave
    As much as I like to call out names, they still hold the warranty on my bike. I'd like to keep the little bridge I have left, atleast for the next few years.
     
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  11. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave

    Its more, Hey you charged me $80 for the full inspection and adjustments 2 weeks ago, but I still have problems with ____________ .
     
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  12. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    Service after the sale is a big deal. A full inspection and adjustments is generally gratis for a year after the sale at any other bike store. I would have a sit down with the management - perhaps while there are customers in the store thinking about buying a bike. I have never had, seen nor overheard the experience you describe at this shop.

    Actually, I take some of that back. I have heard them quote a potential customer $75 for a "full inspection and adjustment." But that is a walk-in customer, not someone who bought a bike from them. I seriously would have a talk with Kara - if you can get a word in edgewise.
     
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  13. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    I believe the warranty is with the manufacturer, not the shop, but I get that you want to try to use the leverage of your purchase to get good service.
     
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  14. Torrent77

    Torrent77 Well-Known Member

    Name:
    Dave
    I found that manufacturer warranty claims are usually deferred to the shop that sold you the bike to ensure the validity of the claim. If your cool with the shop, they will be your advocate. Fall on their $hit list and guess what, your not getting that part any time soon.

    Lesson learned.
     
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  15. mtnbikej

    mtnbikej J-Zilla

    Location:
    Orange
    Name:
    J
    Current Bike:
    SC Chameleon SS
    As long as you have proof of purchase, you can go to any dealer to handle warranty claims.
     
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  16. Danmtchl

    Danmtchl MTB Addict

    Location:
    Bakersfield
    Name:
    Dan
    Current Bike:
    2015 Devinci Troy Carbon 27.5

    I can't believe they charge for an inspection. That's not cool. But I have had people have me look a bike over, tell them the diagnosis and tell me thank you and walk out of the shop. So I understand, but would never charge to check a bike over.
     
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  17. Mikie

    Mikie Admin/MTB Addict

    Location:
    Lebec, California
    Name:
    Mikie Watson
    Current Bike:
    Yeti ASR5c, SC Hightower
    I would write everything here, like "they" (they being BikeCo) are reading it as well, because they eventually will.
    My point would be, to have that conversation with them and tell them, "Hey I bought my bike here because you gained my trust. I want to continue to support your shop and tell others, but these situations tend to make me think otherwise. Let's work through this so I can continue to help you grow your business, and I remain confident in our relationship." I would tell them you are a part of a mtb forum that has recently opened up a forum on local bike shops and that you want to be the one to point potential mountain bike customers in their direction.

    That's more then fair. They work for you, you do not work for them.
    If they are not keen on those conditions, then it's time to find a new LBS.
    Any dealer can take care of your warranty issues. They know that.
     
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  18. Danmtchl

    Danmtchl MTB Addict

    Location:
    Bakersfield
    Name:
    Dan
    Current Bike:
    2015 Devinci Troy Carbon 27.5
    I agree with Mikie, tell your shop your concerns and hopefully they will take care of you. I know we like to take care of any concern ASAP. Word of mouth recommendations are far more powerful than any advertising. No shop is perfect but as long as they take care of you, they should be given a chance to be your LBS.
     
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  19. pperrelle

    pperrelle Well-Known Member

    Location:
    Carlsbad
    Name:
    Paul
    Current Bike:
    Ibis Ripley V3, Ibis Tranny
    I've been having some creaking issues with my HD3. I went through all of the usual suspects and also ended up replacing the linkage bearings. A couple were already notchy. Bike was quiet as a mouse for a few weeks, but started to make noise again this week. I checked a few of the things, but the bike still made noise this morning so I called Bikeco up and made arrangements to drop it off after work today. I was bummed that they were taking bikes in today with a 8/18 scheduled work day which meant I'd be without the bike for at least a week. I took it in and while one of the guys was on the bike outside so he could hear the noise another employee came over to check it out. He took the bike back in and tightened a couple of things after he could recreate the sound with pressure on the rear triangle and had me go test ride it again. Creak was gone. :thumbsup: He explained that the new bearings will seat in after a few rides and would need to be re-torqued a couple of times after a replacement. Also went through how they do the swing arm maintenance on the HD3 and gave me a few tips. When I asked what I owed them, he said don't worry about it. Bike was back on the rack and I was on my way home in 30 minutes. I've bought a few things there including my Tranny frame and will definitely be taking more of my business there.
     
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  20. dustyyoungblood

    dustyyoungblood MTB Addict

    Location:
    Ladera Ranch
    Name:
    Dustan Baker
    Current Bike:
    Foes Mixer Trail
    2005-2009 I spent a ton of time and money at Bike Co. the service and product recommendations were always GREAT.
    I got out of the sport for a few years and now work within walking distance of BikeCo. I have been back in buying parts and getting info on the new models/trends this year. and I find the staff extremely helpful and well experienced. Super happy to have them close.

    Negative: Low inventory. Very often what I am looking for is not there.
    Positive: Good Sh!t. They do not sell junk that does not make the cut. Thank them for so much trail testing hours logged.

    I hear often about how expensive they are. Well MSRP is common, but much of the time I have found good value items there and even got my sweet Time pedals for less than Jenson and they were in stock and no one else had them in stock. Win Win! Thank you Bike Co again.
     
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  21. herzalot

    herzalot MTB Addict

    Location:
    Laguna Beach
    Name:
    Chris
    Current Bike:
    '15 Intense Tracer 275c DVOish
    Went there tonight to buy some grips. Kara was on a roll about everything - Eagle, bottom bracket heights, crank arm lengths, Fox Shock availability, fashions, helmets, pedals... it was quite entertaining.

    BTW, they will drop from MSRP if you ask.
     
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